A Deeper Dive…

A Deeper Dive – This is an optional topic that provides links to articles, books and videos. Use this information if you would like to explore this course content at a deeper level.

Articles:

• Everything You Need to Know About Becoming a Better Listener in Harvard Business Review
• The Thinking Mindset vs. The Doing Mindset: Pick One (And Only One)

Books:

• Power Listening: Mastering the Most Critical Business Skill of All, by Bernard T. Ferrari

• Everyone Communicates, Few Connect: What the Most Effective People Do Differently, by John C. Maxwell

• Listening, The Forgotten Skill, by Madelyn Burley-Allen

Vidoes:

• Five ways to be a better listener

• How to actively listen to others | Scott Pierce | TEDxBirmingham